Visible changes on your skin, scalp, or nails often raise questions that are hard to ignore while waiting weeks for a clinic visit. Consulting an online dermatologist and skin doctor at DoctorCareOnline connects adults and parents across Europe—including local residents, expats, and travellers—with a licensed physician for visual skin assessments from home.Our online dermatology service helps patients address acne, eczema, rosacea, psoriasis flare-ups, fungal infections, cold sores, hives, and sudden skin rashes.

You start by picking an appointment time online, describing your symptoms, and uploading clear photos if helpful.During your live video consultation, the doctor examines your skin, reviews your health history, and discusses what may be causing the flare-up.Based on clinical judgment and local law, the physician explains next steps—such as skincare advice, a follow-up consultation, an in-person referral, or a prescription if appropriate.

To help the doctor see your skin clearly, prepare before your call:

• Sit in a bright room with natural or even lighting and keep affected skin clean and free of makeup or creams.

• Take one overview photo showing the body location and two sharp close-up photos without filters.

• Bring a valid photo ID and a list of current creams, tablets, and allergies (never stop or change prescribed medication on your own).

While video care suits visible rashes and flare-ups, an online doctor cannot perform physical exams, dermoscopy, cryotherapy, or biopsies to rule out melanoma. Prescriptions and certificates are never guaranteed; the doctor decides after assessment under local law.Fast-changing or bleeding moles require an in-person clinic visit. For chest pain, breathing trouble, severe bleeding, stroke signs, or suicidal thoughts, call 112 or go to the nearest emergency department immediately.

When a non-urgent skin issue arises, you can book a dermatology appointment online.

FAQs

Which skin, hair, or nail problems can be assessed by video?

Adults and parents consulting for children across Europe can seek help for acne, eczema, contact dermatitis, psoriasis, rosacea, hives, fungal infections, mild skin infections, and hair loss. Read our online dermatologist and skin doctor guide to see how remote skin care works for residents, expats, and travellers.

How do I take clear skin photos for my online consultation?

Use natural daylight or even indoor lighting without shadows, and hold your smartphone camera steady at a moderate distance so the image stays sharp. Take one wider shot showing where the rash sits on your body and two close-up pictures, without applying filters or makeup.

Can an online skin doctor check a suspicious mole or diagnose skin cancer?

A doctor can visually review a mole or lesion during an online clinical evaluation to flag concerning features, but skin cancer cannot be ruled out or confirmed over video.Any rapidly changing, bleeding, or irregular mole requires an in-person examination with a dermatoscope and a possible skin biopsy.

How long does the appointment last and can I receive prescription creams?

A video skin consultation takes 5 to 10 minutes and costs 45€ .If clinically appropriate after assessing your skin and medical history, the physician may prescribe topical creams or oral treatments under local regulations, though medicines needing blood monitoring require in-person care.

Are uploaded skin photos kept confidential and what happens after the call?

Yes, any photos you share and your live video session are protected under strict European GDPR data privacy rules.After your appointment concludes, you receive a written care summary in your secure account, along with any approved prescriptions or referrals for face-to-face dermatology testing.

Clinical notice: The details on this page are shared for educational purposes only and do not substitute for a personal examination, diagnosis, or medical care from a licensed physician.